You can reach us via our Contact Us page or email us directly at hello@altasphere.com.au — we’ll get back to you as soon as we can.

If you contact us before your order has shipped, we’ll do our best to help. If your order has already been dispatched, we won’t be able to intercept it.

We accept Afterpay and PayPal. We also support Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

Standard shipping is a flat rate of $12 on orders under $100; orders of $100 or more qualify for free standard shipping.

Yes. We offer free standard shipping Australia-wide on orders over $100.

For orders under $100, a flat shipping rate is calculated at checkout based on your location. All orders are dispatched from Melbourne.

All Altasphere orders are dispatched from Melbourne, Australia. We work with trusted shipping partners to ensure your order arrives safely and efficiently.

Orders are typically dispatched within 1–3 business days from our Melbourne warehouse. During promotional periods or peak seasons, dispatch times may be slightly longer.

Once your order has been shipped, you will receive a tracking confirmation via email.

Yes. Many of our products are chosen with intentional gifting in mind, and orders can be sent directly to the recipient.

We do not include pricing information inside parcels, making Altasphere orders ideal for thoughtful gifting.

No. We do not include pricing information inside our parcels, making it easy to send Altasphere orders directly as a gift.

Not yet — but it’s something we’re working toward. Please check back periodically for updates.

Yes — we accept returns within 30 days of purchase for items that are in their original condition and packaging. Simply email hello@altasphere.com.au with your order number and reason for return, and we’ll provide return instructions. Please note that books and sale items are final sale unless faulty. If you’re returning an item due to a change of mind, return shipping costs are your responsibility — but if an item is faulty or damaged in transit, we will cover return shipping costs or offer a replacement.

Start by emailing hello@altasphere.com.au with your order number and why you would like to return the item. Once approved, we’ll send you simple instructions on how to send it back.

If an item arrives faulty or damaged, please contact us within 7 days of delivery with photos and details. We’ll assess the issue and offer either a refund or a replacement, and cover the return shipping costs.

Yes — for items returned in original condition within the 30-day period. Return shipping costs for change of mind returns are covered by the customer.

Sale items and books are generally final sale unless they arrive faulty or damaged, in which case we will resolve the issue per our faulty item process.

Altasphere is proudly Australian-based, curating wellness and self-care essentials with care and intention from ethical partners both locally and abroad. Many products, including portions of the Alta range like essential oils, soy candles, incense, soap and bath salts, are made in Australia, while others are thoughtfully developed with trusted makers arund the world who align with our values of quality, sustainability, and mindful living.

Many of our products are proudly Australian made, including our aromatherapy candles, essential oils, blends and hand-dipped incense.

We also work with a small selection of trusted local and international makers whose products align with our focus on wellness, intentional living and quality craftsmanship.

Our aromatherapy candle range is made using essential oils and contains no synthetic fragrance. Each candle is designed to create a calm and elevated atmosphere through thoughtfully layered scent profiles.

Altasphere’s aromatherapy range is thoughtfully curated to support everyday rituals centred around calm, clarity and intentional living.

Many of our products are Australian made and crafted using essential oils rather than synthetic fragrance, with scent profiles designed to feel refined, layered and easy to live with in modern spaces. From candles and incense to oils and diffusers, each piece is created to work beautifully on its own or as part of a calming daily ritual.

Where possible, yes. Detailed information is listed for each product under “Materials / Ingredients” on its page.

Sustainability is an important consideration across the Altasphere range. Wherever possible, we use recycled, recyclable or reusable packaging materials and continue to look for ways to reduce our environmental impact as the brand evolves.

No. Altasphere does not test products on animals, and we aim to work with suppliers and makers who share the same approach.

Choosing the right blend often comes down to how you want to feel and the atmosphere you would like to create in your space.

For moments of calm and rest, explore blends such as Unwind or Reverie. For clarity and focus, Clarity is designed to support presence and concentration, while Euphoria offers a more uplifting and bright scent experience.

Each product page includes scent notes and suggested uses to help guide your selection.

Yes. Altasphere essential oils can be used in all diffusers available on our website.

Simply follow the instructions for your chosen diffuser and add the recommended number of drops to enjoy your preferred scent safely and effectively.

As a general guide, we recommend using 3–8 drops of essential oil, depending on the size of your diffuser and the strength of scent you prefer.

We also recommend checking the care and usage instructions provided with your specific diffuser, as capacities and recommendations can vary between styles.

You can start with fewer drops and adjust over time to create your ideal atmosphere.

To get the best from your candle, allow the wax to melt evenly across the surface on the first burn, trim the wick before each use, and avoid burning for more than 3–4 hours at a time.

Always place your candle on a stable, heat-resistant surface and keep it away from draughts, curtains and other flammable materials.

For more detailed guidance, visit our candle care article.

Trimming your candle wick before each burn helps promote a cleaner, more even flame and can reduce smoking, soot and excess flickering.

Keeping the wick trimmed may also help extend the life of your candle and create a better overall burn experience.

Always place your incense in a suitable incense holder on a stable, heat-resistant surface. Keep burning incense away from curtains, furnishings, draughts, children and pets.

Never leave burning incense unattended, and allow the ash to cool completely before disposing of it.

For more incense care and usage tips, explore our article here.

Some essential oils, candles and incense products may not be suitable for use around certain pets, particularly birds and sensitive animals.

We recommend using aromatherapy products in well-ventilated areas and consulting your veterinarian if you have concerns about specific ingredients or sensitivities.

Yes. Altasphere offers a thoughtfully curated range of wellness and self-care gifts designed to support calm, rest and intentional living.

From aromatherapy candles and essential oils to silk sleep accessories, ritual sets and journals, our collections are designed to make meaningful gifting feel simple and elevated.

For inspiration, explore our Gift Guides and curated collections, or feel free to contact us for personalised recommendations.

Our most popular self-care gifts include aromatherapy candles, essential oil blends, silk sleep accessories, ritual sets, journals and calming home fragrance pieces such as incense and diffusers.

Many customers choose gifts based around rest, relaxation, mindfulness and creating small daily rituals at home.

For inspiration, explore our Gift Guides and curated collections designed to make intentional gifting feel simple and meaningful.

Ritual Sets are thoughtfully paired collections of products designed to bring moments of calm, rest and intentional living into everyday routines.

Each set combines complementary pieces such as aromatherapy, candles, diffusers, journals or self-care accessories to create an elevated gifting or personal wellness experience.

They also offer a simple way to explore and experience complementary products together, often at a more considered price than purchasing each item individually.

Yes. Many Altasphere products are designed to pair beautifully together, allowing you to create a personalised self-care or gifting experience.

You can mix and match across categories including aromatherapy, candles, incense, journals and wellness accessories to build a gift that feels thoughtful and intentional.

Yes we wholesale our Alta range. Please reach out via our contact us page

To apply for a wholesale account, please contact us via our contact form or email us with a little information about your store, location and the products you are interested in.

Once approved, we can provide access to wholesale pricing, ordering information and current range availability.

Altasphere partners with a range of retailers aligned with wellness, self-care and intentional living.

Our products are stocked in boutiques, gift stores, lifestyle stores, wellness spaces, florists, day spas and selected homewares retailers across Australia.

Our standard wholesale minimum order is $300 excluding freight.

If you are a new retailer interested in stocking Altasphere, please feel free to contact us to discuss current ranges and opening order options.

Yes. We provide practical in-store support across selected ranges, including tester options, point-of-sale materials and product information to help customers understand the range.

This is especially important across our aromatherapy collections, including essential oils, candles, incense and complementary accessories, where scent, storytelling and product education can help support confident purchasing.

Please contact us to discuss current options for your store.

Yes. Altasphere is available on Faire for approved wholesale customers who prefer to order through the platform.

If you are already purchasing through Faire, feel free to contact us directly for our Faire Direct link.