Frequently Asked Questions
Find answers to your frequently asked questions here
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How do I contact Altasphere?
You can reach us via our contact us page or email us at hello@altasphere.com.au.
Can I change or cancel my order?
Contact us via email hello@altasphere.com.au as soon as possible to ensure we can action this before it is shipped. If you order has already been dispatched unfortunately we will be unable to intercept it.
What payment methods do you accept?
We do offer Afterpay and Paypal. We also accept VISA, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
How much will my shipping cost?
Please see our shipping information page,here. Orders under $100 have a flat-rate of $10.00 for standard shipping. Orders of $100 and over enjoy free standard shipping
Do you accept returns?
Yes we do- for full details please see here
Do you wholesale your ranges?
Yes we wholesale our Alta range. Please reach out via our contact us page