You can reach us via our Contact Us page or email us directly at hello@altasphere.com.au — we’ll get back to you as soon as we can.

If you contact us before your order has shipped, we’ll do our best to help. If your order has already been dispatched, we won’t be able to intercept it.

We accept Afterpay and PayPal. We also support Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

Standard shipping is a flat rate of $12 on orders under $100; orders of $100 or more qualify for free standard shipping.

Not yet — but it’s something we’re working toward. Please check back periodically for updates.

Yes — we accept returns within 30 days of purchase for items that are in their original condition and packaging. Simply email hello@altasphere.com.au with your order number and reason for return, and we’ll provide return instructions. Please note that books and sale items are final sale unless faulty. If you’re returning an item due to a change of mind, return shipping costs are your responsibility — but if an item is faulty or damaged in transit, we will cover return shipping costs or offer a replacement.

Start by emailing hello@altasphere.com.au with your order number and why you would like to return the item. Once approved, we’ll send you simple instructions on how to send it back.

If an item arrives faulty or damaged, please contact us within 7 days of delivery with photos and details. We’ll assess the issue and offer either a refund or a replacement, and cover the return shipping costs.

Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible at hello@altasphere.com.au and we will do our best to update it before it is dispatched.

Yes — for items returned in original condition within the 30-day period. Return shipping costs for change of mind returns are covered by the customer.

Sale items and books are generally final sale unless they arrive faulty or damaged, in which case we will resolve the issue per our faulty item process.

Altasphere is proudly Australian-based, curating wellness and self-care essentials with care and intention from ethical partners both locally and abroad. Many products, including portions of the Alta range like essential oils, soy candles, and aromatherapy tools, are made in Australia, while others are thoughtfully selected from trusted makers who align with our values of quality, sustainability, and mindful living.

Where possible, yes. Detailed information is listed for each product under “Materials / Ingredients” on its page.

Yes we wholesale our Alta range. Please reach out via our contact us page